Today with the advanced marketing strategies converting a visitor into paying customers is not a difficult process (only when you are offering valuable products). But in the long run, you need to focus on converting your paying customers into loyal customers. That’s when your customer service comes into the picture.
In a recent survey, Gartner stated that customers are likely to prefer brand and business that offers satisfactory service after their purchase. Converting your paying customer into loyal customers is very much dependent on your social media response time.
Read more:- Social Media Response Time
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